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AEG
Guest Services Assistant - Atrium (Part Time)
Location
Shawano, WI, 54166
Job Type
Part Time
Date Posted
14 May 2025
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Green Bay Packers Job Posting
JOB SUMMARY: Dedicated to the highest standard of excellence in guest satisfaction.
Job Responsibilities:
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.
Green Bay Packers Job Posting
JOB SUMMARY: Dedicated to the highest standard of excellence in guest satisfaction.
Job Responsibilities:
- Deliver an excellent guest experience to all guests - external and internal.
- Possess a working knowledge and understanding of the department to support all areas of Guest Services including Titletown/Atrium/Administrative desks, reception/switchboard, and event greeters.
- Provide internal staff with accurate information of Lambeau Field, Lambeau Field Atrium, Titletown offerings and Packers campus through knowledge of (gameday and non-gameday) rules, policies, and operations.
- Assist with everyday logistics and preparations including gameday and other operations/events.
- Maintain Guest Services desk guidelines, procedures and best practices.
- Direct and assist business guests to access corporate offices.
- Assist security, housekeeping, and other departments by communicating any operations issues.
- Assist with emergency procedures, first aid and medical as needed and as directed by Packers Security.
- Assist with other projects, tasks and responsibilities as needed.
- High school diploma or equivalent.
- Minimum of five years customer service experience preferred.
- Possess excellent communication skills.
- Ability to work with private information and handle with a high degree of confidentiality.
- Ability to address each guest question with total concentration, patience and helpfulness.
- Possess efficient and effective problem solving/troubleshooting skills.
- Possess a professional appearance and demeanor to interact with public.
- Familiar with Green Bay's dining and entertainment options.
- Familiar with Word, Excel, Outlook, and Internet.
- CPR and First Aid training recommended.
- Flexibility with hours and with coverage in different areas of the department (includes home gamedays, special events, possible weekends/nights/holidays).
- Ability to work in teamwork environment.
- Ability to sit for extended periods of time.
- Ability to remain in a stationary position for periods of time.
- Ability to focus on projects for periods of time.
- Occasionally lift and carry up to 25 pounds.
- Operates in a professional office environment.
- Role routinely uses standard office equipment.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.
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